21 DAY RISK FREE RETURNS POLICY:

Customer satisfaction is very important to us and we want to make your shopping experience as pleasant and as risk free as possible

If you are unhappy with your purchase you may return it "no questions asked".

Simply return your puchase unused, in as received condition and in it's original packaging.

This 21 day "Risk Free" Return Policy covers all our products excepting Sale Articles and Indent Goods.

SALE ARTICLES: Cannot be returned if you have simply changed your mind. However all our products, including sale articles, are covered by our 2 year replacement warranty and the NZ Consumer Guarantees Act.

INDENT GOODS: Cannot be returned if you have simply changed your mind. These goods that have been imported to meet your specific request and are not articles we normally stock.

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When taking advantage of our "21 Day Returns Policy" we ask the purchaser to...

1. Please contact us by email before returning an article. 
2. Pay for return shipping unless otherwise agreed by us.
3. Returned goods in unused and in original condition and packaging

- Please forward a proof of shipment and a tracking code -

4. Note that the amount refunded will be limited to the NZD$ amount paid. 

REFUNDS:
Your refund will be processed to the original payment method or by direct credit.

FAULTY GOODS:

All our products are covered by our 24 MONTH REPLACEMENT WARRANTY

In the unlikely even that a fault occurs please contact us at info@eurohaus.co.nz including images showing the fault.

SHIPPING
To return your purchase, you should mail smaller articles to
Waiheke Bathrooms
PO Box 108,
Oneroa
Auckland NZ 1840

- Please remeber to forward a proof of shipment and a tracking code -

Please contact us to arrange return of larger articles.

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